Refund policy
10-day replacement
Please check your product at the time of delivery. If the item arrives physically damaged, is the wrong item, or does not work on arrival, contact us within 10 days of delivery at online@vukar.com or +91 95121 72271 with your order number and photos or a short video of the product and its packaging. Once the claim is approved we arrange a free pickup and send a replacement, which is delivered within 5 to 7 working days.
What is covered
- Physical damage to the unit on arrival
- Wrong item or a missing item
- Unit not working on arrival
What is not covered
- Change of mind, wrong model ordered, or the product no longer being needed
- Damage caused by incorrect installation or wiring, voltage surge beyond the rated range, water ingress, or use outside the product's rated HP and phase
- Units opened, modified or repaired by anyone other than VUKAR or an authorised technician
- Products missing their original packaging, accessories or proof of purchase
- Gift cards
Condition for a replacement
The item must be in its original packaging with all accessories, and you must have the invoice or proof of purchase. Items sent back to us without first requesting a replacement will not be accepted.
Refunds
We replace rather than refund. Where a replacement is not possible, we refund to the original payment method within 3 to 5 working days of receiving and inspecting the returned unit.
After 10 days
Manufacturing defects are covered by the 1-year part replacement warranty. A 3-year extended warranty is available as an optional paid add-on.
Contact
Email online@vukar.com or call +91 95121 72271.