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VUKAR 7-Day Replacement Policy
submersibleshop.com is owned and operated by Supersqft. VUKAR is the customer-facing brand. VUKAR products are manufactured by Vukar Automation.
Policy scope
We offer replacement only for products that are defective, damaged, wrong, or not as described. We do not accept returns or provide refunds for change of mind, incorrect ordering by the customer, or buyer's remorse. Sale and discounted products are covered by the same replacement policy.
Replacement window
You must initiate the replacement claim within 7 calendar days from the delivery date. Eligibility is determined by the date on which the claim is initiated. A later return-delivery date will not invalidate an otherwise eligible claim.
How to initiate a claim
Contact us by email at online@vukar.com, or contact Technical Support at +91 63588 96254 by WhatsApp or call.
Provide your Order Number, the Mobile Number linked to the order, and clear photo or video evidence showing the defect, damage, wrong product, or material difference from the description.
Return requirements
Original packaging and all supplied items and accessories are mandatory. If the packaging was damaged during transit, it may be accepted with proper photo or video evidence of the parcel.
Do not dispatch the product until Technical Support validates the claim and provides return instructions. Before dispatch, obtain Technical Support approval for the courier name and estimated charge. The customer is responsible for arranging the approved return courier and must retain the valid courier receipt and tracking proof.
Inspection and decision
After Supersqft receives the returned product, technical inspection and, if approved, replacement dispatch will be completed within 3 working days. If a claim is rejected, we will provide the inspection-based reason in writing.
A claim may be rejected when inspection confirms customer-caused damage, including wrong or unsafe installation, wrong motor HP or phase selection, unauthorized opening, repair or modification, water ingress, burning, breakage, or misuse after delivery.
Replacement and delivery
An approved replacement is normally delivered within 5–7 working days from the replacement dispatch date.
If the same product is unavailable, we will offer an equivalent product and dispatch it only after customer approval. If the customer rejects the equivalent product, we will issue a full refund to the original payment method within 3–5 working days.
Return courier reimbursement
For an approved replacement claim, Supersqft will reimburse the actual approved return-courier charge within 3 working days after receiving the returned product, subject to successful inspection, prior Technical Support approval of the courier and estimated charge, a valid courier receipt, and tracking proof.
Courier charges are not reimbursed for rejected claims or returns dispatched without prior courier approval.
Opened or tampered parcel
If the parcel appears opened or tampered with at delivery, do not accept it. Refuse delivery and retain clear photo or video evidence wherever possible.
After 7 days
Manufacturing defects are covered by the 1-year part replacement warranty. A 3-year extended warranty is available as an optional paid add-on.
Contact
Email online@vukar.com or contact Technical Support at +91 63588 96254 by WhatsApp or call.